Privacy Policy

Last updated: 06 December 2025

1. Introduction

17 Coaching (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our coaching services or visit our website.

Business Details:
17 Coaching
113A Walter Rd E, Bassendean WA 6054, Australia
Email: lorraine@17coaching.com.au

We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information
• Name
• Email address
• Phone number
• Billing details
• Job title or organisation details

Coaching Information
• Notes from coaching sessions
• Assessment responses and goal information
• Files or materials you share voluntarily

Technical & Website Data
• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and analytics tracking

You may choose not to provide certain information, but it may limit your ability to use our Services.

3. How We Use Your Information

We use your information to:

• Provide coaching, communication, and support
• Process payments and manage bookings
• Improve our services and website experience
• Send relevant updates, resources, and marketing (you can unsubscribe anytime)
• Comply with legal or safety obligations

4. Cookies & Analytics

We may use cookies, pixels, and third-party tools (such as Google Analytics or email service analytics) to understand website behaviour and improve user experience.
You can disable cookies through your browser settings, though some functionality may be affected.

5. How We Store & Protect Your Data

We store information using secure digital systems and take reasonable steps to protect your data from loss, misuse, unauthorized access, disclosure, or alteration.

However, no internet or digital storage method is 100% secure, so we cannot guarantee absolute security.

6. Disclosure of Information

We do not sell your personal information.

We may share information with:
• Service providers who support business operations (payment systems, email platforms, scheduling tools, etc.)
• Legal authorities if required by law
• Professionals (e.g., accountants) solely for business compliance purposes

All third-party providers are required to handle data securely and lawfully.

7. Coaching Confidentiality

Information shared in coaching is treated as confidential.
Disclosure may occur only:
• With your written consent
• If we believe there is risk of harm to you or others
• If required by law or regulation

8. Access & Correction

You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information

Submit requests to: lorraine@17coaching.com.au

We will respond within a reasonable timeframe.

9. Email Communications

By providing your email, you may receive coaching resources, service updates, and marketing emails. You can unsubscribe at any time using the link in the message or by contacting us directly.

10. International Data Transfers

Some third-party services we use may store or process data outside Australia. Where this occurs, we ensure reasonable safeguards are in place to protect your data.

11. Retention of Information

We retain personal information only for as long as necessary to:
• Provide the Services
• Meet legal, tax, or accounting obligations

You may request deletion of your personal data, and we will comply except where Australian law requires us to retain it.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the updated date. Continued use of our Services indicates your acceptance of any changes.

13. Contact Us

For questions or privacy requests, please contact:
📩 lorraine@17coaching.com.au
📍 113A Walter Rd E, Bassendean WA 6054, Australia